六顶思考帽案例分析？英文双语对照

六顶思考帽是一种思维方法，它能够帮助人们更全面地考虑问题，同时避免在思维过程中出现混乱。这个方法强调的是通过引入不同的思考角度，使团队成员能够更好地共享和理解信息，并最终得出一个更为全面的决策。下面是一个具体的案例分析，说明如何使用六顶思考帽来解决问题。

假设我们是一家酒店的餐饮部，需要解决如何提高餐饮服务的问题。我们可以运用六顶思考帽方法，从不同的角度来分析这个问题。

白帽思考（事实和信息）：

首先，我们需要收集关于当前餐饮服务状况的信息。例如，可以查看过去的销售数据、客户反馈、员工反馈等。这些信息可以帮助我们了解餐饮服务好的方面和需要改进的方面。

红帽思考（情感和直觉）：

在收集了事实和信息之后，我们可以进行红帽思考。在这个阶段，我们考虑的是个人的感受和直觉。例如，一些员工可能认为我们的餐饮服务速度太慢，而另一些员工可能认为我们的餐饮口味不够多样化。这些反馈都可以作为红帽思考的一部分。

黑帽思考（批判性思维）：

接下来是黑帽思考阶段。在这个阶段，我们要对现有的餐饮服务进行全面的评估，找出可能存在的问题和风险。例如，我们可能会发现我们的餐饮成本较高，同时我们的口味也没有什么特色，这可能会导致客户流失。

黄帽思考（积极因素）：

在黑帽思考之后，我们进行黄帽思考。在这个阶段，我们要考虑的是如何将餐饮服务发扬光大。例如，我们可以通过推出新菜品、搞一些促销活动或者提高员工的服务水平等手段来提升餐饮服务。

绿帽思考（创新性思维）：

在黄帽思考之后，我们进行绿帽思考。在这个阶段，我们要考虑的是如何创新和改进我们的餐饮服务。例如，我们可能会推出一些特别的餐饮套餐，或者改变一下餐厅的布局，使得顾客在用餐的时候感觉更加舒适。

蓝帽思考（系统性思维）：

最后是蓝帽思考阶段。在这个阶段，我们要考虑的是整个餐饮服务的系统性和整体性。例如，我们可以考虑如何协调好餐厅内部各部门之间的工作，如何协调好餐厅与供应商之间的关系等。

通过以上六个阶段的思考，我们可以得出一个更加全面和创新的解决方案，以提高我们的餐饮服务水平。同时，这种思考方式也可以帮助我们在面对其他问题时得出更为全面和有效的解决方案。

6 ponder over a cap is method of a kind of thinking, it can help people more comprehensive ground considers an issue, avoid to appear in thinking process at the same time confused. What this method emphasizes is the reflection that differs through introducing angle, member of diplomatic corps team can be shared better and understand message, reach finally more comprehensive decision-making. A concrete case analysis is below, how does the specification use 6 to ponder over a cap to solve a problem.

Assume we are the meal ministries of a hotel, need resolves the question that how raises meal service. We can apply 6 to ponder over cap method, will analyse this problem from different point of view.

Bai Maosai takes an examination of (fact and information) :

Above all, we need to gather the information that serves a state about current meal. For example, feedback of the sale data that can examine the past, client, employee feedback. These information can help us understand meal to serve good side and the field that need to improve.

Red cap thinks (affection and intuition) :

After gathering fact and information, we can undertake red cap thinks. In this phase, what we consider is an individual experience and instinctive. For example, a few employee may think our meal service rate is too slow, and another some of employee may think our meal taste is insufficient diversification. These feedback can regard red cap as reflection one part.

Black hat thinks (critically sex thinking) :

It is black hat ponders over level next. In this phase, we want to undertake be assessmented in the round to existing meal service, find out the problem that exists possibly and risk. For example, we may discover our meal cost is higher, at the same time our taste also does not have what characteristic, this may cause client prediction of a person's luck in a given year.

Huang Maosai takes an examination of (positive factor) :

After black hat thinks, we undertake the cap thinks fizzling out. In this phase, what we should consider is how to carry forward meal service. For example, we can be tasted through rolling out new course, the step such as the service standard that makes activity of a few sales promotion perhaps increase staff will promote meal the service.

Green cap thinks (innovation sex thinking) :

After Huang Maosai is taken an examination of, we undertake green cap thinks. In this phase, what we should consider is the meal service that how innovate and improves us. For example, we may roll out formula of a few especially other meal, perhaps change the position of dining-room, make the client is in have dinner when the feeling is more cozy.

La Maosai takes an examination of (systematization thinking) :

Finally is La Maosai checks level. In this phase, what we should consider is the systematization that whole meal serves and integral sex. For example, we can consider how to coordinate good dining-room interior the job between departmental door, how to coordinate the relation between good dining-room and supplier to wait.

Pass above the reflection of 6 phase, we can reach more comprehensive the solution with innovation, serve a level in order to raise our meal. In the meantime, this kind ponders over means to also can help us reach when facing other issue more comprehensive with effective solution.