优秀服务案例怎么写？英文双语对照

举例如下：

1、当一位女客人向另一位男客人抱怨没有送她生日礼物时，你会怎么做，辽宁路店员工刘宏莉已用行动告诉我们一个最美的答案—— 2011年4月18日晚上17:50左右，辽宁路店301#房间来了一桌客人，员工刘宏莉看到有位客人拿了很多的礼物，猜想客人有可能过生日，当客人拿着出大蛋糕时她确定了自己的猜想，在上菜的的时候，听到一个女孩对一个男孩说：我过生日，你连个礼物都不送我啊。看那个男孩挺尴尬的，想到优质服务的理念告诉自己：当顾客有困难需要帮助的时候，让客人感动的机会就到了，于是便及时将自己刚买来的一对钥匙链拿来给那位男客人，让他把这份小礼物送给女孩，客人非常高兴，对此一再表示感谢。

2、只有满足顾客的需求才能赢得顾客的心，江西路店领班刘涛熟知这一点，更用行动将它升华。 2011年5月9日中午，江西路店413#一位客人在就餐期间，说自己带了两块熟牛肉，让服务员帮忙给加热，服务员拿到面食间用微波炉给客人加热，传菜领班刘涛得知后，想到优质服务的理念告诉自己：满足顾客的需求要在顾客开口之前，于是他便特意到房间询问客人牛肉怎么吃，客人说：切片吃，于是他便回到厨房将微波炉多开了几分钟，等加热好后又请厨师给客人切成了片，摆好盘，并加上精美的花饰，附上一份蘸料。当刘涛将加工好的牛肉上到客人桌前时，客人非常高兴，一再对其表示感谢。

3、当餐中有客人打电话过来要求送餐服务，而我们又没有送餐服务时，你是否会直接向客人提供NO服务呢？闽江路一店员工张启磊的做法否定了这一答案，下面我们一起来看看他是如何去做的。 2011年5月21日13：30左右，闽江路一店有一位女士打电话到闽江路一店要求订餐，客人点了两个菜，并表示自己不舒服能否帮忙送过来，员工张启磊想到店内没有送餐服务，但又不能向客人提供No服务，因为这样等于撵客，于是便如实告诉客人，并对客人说现在店里比较忙，等一会下班了自己亲自给客人送过去，客人非常高兴，当他在下班后，将客人点的菜品按照客人提供的地址送到客人的住处时，客人非常感动，一再对此表示感谢。

4、2011年7月12日上午，辽宁路店员工贾爽负责的311#房间来了六位客人，餐中一位客人询问：你们店里没有小辣椒炒肉丝。虽然贾爽知道店内没有这道菜，但想到优质服务的理念告诉自己：只有满足顾客的需求才能赢得客人的心，于是便及时到厨房告知厨师长李传光，李厨得知情况后，想到不能向客人提供NO服务，于是便很爽快的答应了下来，并亲自指导厨师为客人做出，及时的满足了顾客的需求，客人对此非常高兴，连夸辽宁路店的服务周全周到。

5、2011年4月10日中午，辽宁路店310#来了五位客人，客人吃过饭买完单后，员工秦刚前去收拾卫生，此时发现椅子上放着一个背包，秦刚想到这一定是客人落下的，想到此时客人一定很着急，但又到追不上客人了，他想到作为服务人员应该去：想顾客之所想，急顾客之所急，帮顾客之所需，于是便将背包交到了吧台。不一会儿，客人主动前来查找，当秦刚将捡到的背包还给客人时，客人非常感激。

Citing is as follows:

1, when complaining to did not send her birthday present to another male guest when a female guest, how can be you done, hong Li of Liu of employee of Liaoning road shop already told us a the most beautiful answer with the action -- on April 18, 2011 in the evening 17:50 the left and right sides, room of 301# of Liaoning road inn came one desk guest, employee Liu Hong Li sees a guest took a lot of gifts, guess the guest spends birthday likely, taking what when giving big cake, she decided herself to guess when the guest, in serving when, hear a girl to say to a boy: I spend birthday, you link a present don't bother to see me out I ah. See that boy hold out awkwardness, the concept that thinks of excellent service tells him: When the client has painful need to help, the opportunity that allows a guest to touch arrived, the chain of a pair of keys that just bought oneself in time then takes male visitor, let him give the girl this little gift, the guest is very glad, thanks again and again to this.

2, the heart that satisfies demand ability of the client to win a customer only, liu Tao of foreman of Jiangxi road shop is hep this, more with action general its sublimate. On May 9, 2011 midday, a guest is in 413# of Jiangxi road inn during repast, say oneself took two ripe beef, let a clerk help heat, the clerk is taken heat to the guest with microwave oven between cooked wheaten food, after Liu Tao of the foreman that send dish is informed, the concept that thinks of excellent service tells him: Before the demand of contented client wants to start to talk in the client, then he enquires to the room how guest beef eats designedly, the guest says: Section eats, then he returns kitchen general microwave oven much left a few minutes, etc chef was asked to be cut to the guest again after heating piece, had placed dish, add elegant ornamental design, attach dips in makings. When arriving on good treatment when Liu Tao beef before guest desk, the guest is very glad, thanks to its again and again.

3, there should be a guest to call in eat come over to ask to send eat the service, and when we did not send eat the service again, whether can you offer NO to serve to the guest directly? Fujian river road one counterjumper is versed in Zhang Qilei's practice denied this one answer, how we see him together below is done. On May 21, 2011 13: 30 the left and right sides, one inn has Fujian river way a lady calls to Fujian river road one inn asks to order meal, the guest chose two course, state oneself are uncomfortable whether help send, employee Zhang Qilei thinks of to eat did not send the service inside inn, but cannot provide No service to the guest again, because be equal to drive out guest so, tell a visitor according to the facts then, say to be compared in inn now to the guest busy, waited a little while to come off work oneself send the past to the guest personally, the guest is very glad, be in when him after coming off work, when the course that chooses the guest tastes the address that supplies according to the guest to send the guest's abode, the guest is touched very much, thanks to this again and again.

4, on July 12, 2011 morning, the 311# room that Liaoning district clerk is versed in Gu Shuang is in charge of came 6 guests, a guest in eat enquires: Shredded meat is fried without small chili in your inn. Although Gu Shuang knows to there is this dish inside inn, but the concept that thinks of excellent service tells him: The demand ability that satisfies a customer only wins the guest's heart, inform Li Chuanguang of hutch division commander in time to the kitchen then, plum after hutch is informed a circumstance, think of to cannot offer NO to serve to the guest, then very frank promised to come down, coach chef is a guest to make personally, seasonable satisfaction the client's demand, the guest is very glad to this, the service of inn of road of the Liaoning that join praise is comprehensive and considerate.

5, on April 10, 2011 midday, 310# of Liaoning road inn came 5 guests, after the guest has eaten a meal to buy sheet, go clearing away sanitation before employee the Qin Dynasty is firm, right now discovery is putting a knapsack on the chair, qin Gang thinks of those who fall to this is a guest certainly, the visitor when thinking of this is regular very anxious, but arrive again do not seek load person, he thinks of to should go as service personnel: Think the client's place thinks, the place of urgent client is urgent, the place that helps a client needs, joined pack then stage. Not a little while, the guest comes round actively to search, when returning the knapsack that collects the guest when Qin Gang, the guest is very obliged.