旅游投诉案例？英文双语对照

案例：旅游贵宾券，享受得到真实尊贵游？

　　2016年五一前夕，张先生购买某品牌大件家电时，获得商家赠送的价值3980元的港澳4天3夜双人游贵宾券。此券由名为“中国××国际旅游集团”的公司推出，显示：持券人在港澳期间的交通、住宿、餐饮、景点门票及保险费用全包，仅需额外交纳导游、司机小费及港澳口岸服务费、离境税等220元即可。张先生夫妇觉得很划算便报了名。

　　与张家夫妇同游的还有一位王女士，她是通过网络上购买的旅游券，显示“4天3晚港澳旅游券”爆款价格仅为2元，而且已经有400多条成交记录。于是，王女士便毫不犹豫地抢购了一张“价值2元的港澳旅游券”。

　　现在2元只能购买一份报纸，用2元就能玩够“4天3晚港澳”吗？这种低价“港澳游”属于典型的不合理低价组团。“不合理低价团”，是指旅行社背离价值规律、低于经营成本、以不实价格招揽游客。

　　事实证明，上述两组游客在旅途中的实际上剧情有了大逆转，港澳游如噩梦一般，导游天天带着到珠宝店、手表店购物，商品质次价高，同团游客不愿购买，还被威胁辱骂。张先生夫妇购买了5000多元的商品，导游还不满意，并声称不买到他满意的金额就用集装箱将其拉到澳门去。而王女士4天买了两万多元的钻石、手表，回来经鉴定都是假货。想要投诉，一查询才知，旅游券上的“XX旅行社”和联系电话都是假的。经核实，所谓“中国××国际旅游集团”纯系子虚乌有。

　　律师解读：

　　旅行社业务需要许可才能经营，出境业务更是需要相应的特许。若未取得许可从事旅行社业务，就会受到相应的行政处罚。案例中出现的明显就是假冒的“旅行社”，他们组织的往往就是“不合理低价”的购物团，旅游行程中为了挽回成本和盈利，必然发生强迫购物、自费等严重损害旅游者权益的行为。旅游者报名参团，应当核实旅行社的资质，可登录当地旅游主管部门网站查询，并且与旅行社签署正规的旅游合同，索取正规的发票和行程单，这样自身权利才能得到有效保障。同时，旅游者应当警惕“低价游”，坚信“天上不会掉馅饼”，理性参团，以免上当受骗，面临难以估量的损失。

　　律师还提醒读者，当旅游者未尽基本的审慎义务而参加了不合法的旅游团，可以被认定为应当知道旅游团的不法属性，报名参团权利受损，事后可能得不到充分有效的法律救济。如，旅游者参加明知是“不合理低价”的购物团，而后又主张欺诈，要求赔偿，将得不到支持。

　　另，在本案例中，家电销售者赠送旅游券给购买商品的消费者，应当对旅游券的合法性负责，明知旅游券不合法还赠送的行为，已经和实际组织者构成共同违法，可以认定参与了未经许可经营旅行社业务，同时还涉嫌构成商业欺诈。

Case: Certificate of travel honoured guest, enjoy get true and exalted swim?

2016 51 eve, when Mr Zhang buys some brand is old home appliance, the value that obtains a businessman to give 3980 yuan HongKong and Macow two-men of 4 days of 3 night swims honoured guest certificate. This certificate is by the name " group of tourism of international of Chinese × × " the company is rolled out, show: The person that hold certificate reachs insurance expenses to be wrapped completely in entrance ticket of the traffic during HongKong and Macow, accommodation, meal, tourist attraction, fee of tourist guide, driver and port of HongKong and Macow are handed in to serve duty of cost, leave a country to wait for 220 yuan outside requiring the specified amount only can. Mr Zhang couple feels very be to one's profit signed up.

Still have Ms. Wang with what swim with Home Zhang husband and wife, she is to pass the travel ticket that buys on the network, show " certificate of travel of 4 days of 3 late HongKong and Macow " explode fund value is 2 yuan only, and already many 400 clinch a deal record. Then, ms. Wang hesitates none land rush to purchase a piece " value certificate of 2 yuan travel of HongKong and Macow " .

2 yuan can buy a paper only now, use 2 yuan to you can play enough " 4 days of 3 late HongKong and Macow " ? This kind of low " HongKong and Macow swims " the unreasonable low that belongs to a model forms a delegation. "Unreasonable low is round " , it is to show travel agent deviates from law of value, under management cost, solicit a tourist with disloyal price.

The fact proves, two groups of afore-mentioned tourists in journey actually gut had big changeover, if nightmare is general,HongKong and Macow swims, the tourist guide is being taken every day shop to inn of jeweller's, watch, commodity is qualitative second price is high, the tourist that be the same as a group does not wish to buy, still be browbeaten abuse. Mr Zhang couple bought 5000 multivariate goods, the tourist guide is dissatisfactory still, claim not to buy his satisfactory amount to pull its Macao with container. And the diamond that Ms. Wang bought more than 20000 yuan 4 days, watch, coming back to be decided via ancient bronze mirror is fake. Want to complain, inquire ability knows, on travel certificate " XX travel agent " with connection the phone is a holiday. Via checking, alleged " group of tourism of international of Chinese × × " pure department fictitiousing zero.

The lawyer unscrambles:

Travel agent business needs to permit ability to manage, leave the country business needs more corresponding concessionary. If did not obtain a license to pursue travel agent business, can be punished by corresponding administration. What appear in case is sham apparently " travel agent " , what they organize often is " unreasonable low " shopping group, to redeem cost is mixed in tourism travel gain, happen necessarily force to shop, the behavior that waits to damage tourist rights and interests badly at one's own expenses. Tourist ginseng signing up is round, ought to check the aptitude of travel agent, can log onto local travel to be in charge of sectional website inquiry, and sign standard travel contract with travel agent, ask for normal bill and journey sheet, such oneself right ability get be ensuringed effectively. In the meantime, tourist ought to vigilant " low swims " , be certain " the sky won't drop pasty " , rational ginseng is round, lest be deceived, face the loss that estimates hard.

The lawyer still reminds a reader, did not use up main careful obligation when tourist and joined illegimate tourism group, can be maintained to be the illegal property that ought to know travel is round, round right of ginseng signing up is damaged, after the event may cannot get sufficient and efficient law to relieve. Be like, tourist attends knowing perfectly well is " unreasonable low " shopping group, advocate again after that con, seek redress, will cannot get support.

Additional, in this case, the person that home appliance is sold gives travel certificate to give the customer that buys goods, ought to be in charge of to the lawful sex of travel certificate, know perfectly well travel certificate illegimate the action that still gives, had formed with actual organizer break the law jointly, can maintain participated in run travel agent business without the license, still be suspected of making trade at the same time con.